Over the past 30 years, Tim has helped marquee brands define their purpose, build their reputation, solve their Customer Experience (CX) issues, and grow their business. His expertise covers everything from acquisition to retention strategies—all along the customer journey.
His passion is focused on transforming traditional business models into customer centric, best-in-class, growth platforms.
Tim’s restaurant and hospitality experience is extensive. It includes everything from QSR to Fast Casual to Casual to Fine Dining. The unique thing about his approach is that it starts with CX. This requires a full understanding of brand strategy, operations, financial requirements, and marketing (both internal and external). Brands include Del Taco, BJs Restaurants, Boudin SF Bakery, The Habit Burger, California Fish Grill, Qdoba Mexican Grill, and Roy’s Restaurants. Tim’s Rule of 3: Family; Friends; Faith.